Placing an order
You can place an order online by browsing our website, adding the desired items to your cart, and proceeding to checkout. We offer a simple and secure checkout process, ensuring a smooth shopping experience.
Yes, if you prefer, you can call our store directly, and our team will be happy to assist you with placing an order for in-store pickup or delivery through Snoonu.
Absolutely! We welcome you to visit our store located in Lusail, Qatar, where you can explore our full range of pet products and make your purchase in person.
Delivery
All deliveries within Qatar are made through Snoonu and typically arrive within the same day, depending on your location and the time of your order.
Delivery fees vary based on your location within Qatar. The charges will be automatically calculated at checkout based on Snoonu’s rates.
Yes! Once your order is confirmed and picked up by Snoonu, you will receive tracking information to monitor the progress of your delivery.
Payment
We accept major credit cards, debit cards, and cash on delivery for online purchases. You can also pay in person at our store using cash or card.
Yes, we use a secure payment gateway to ensure that your transaction details are fully protected when you place an order online.
Yes, cash on delivery is available for orders delivered via Snoonu within Qatar.
Return & Refunds
We accept returns within 14 days of purchase for unopened and unused products in their original packaging. Please present your receipt for a hassle-free return.
To initiate a return, you can either visit our store with the product and receipt or contact our customer service team for assistance with returning the item via Snoonu.
Once we have received and inspected the returned item, your refund will be processed. If you paid by card, the refund will be credited back to your account within 5-7 business days. For cash purchases, refunds will be provided in-store.
